Turn deep insight into targeted actions that improve the customer experience and drive loyalty and profitability.
Today’s mobile customers demand the highest possible standards of excellence from their operators. Many are prepared to switch operator if they do not get what they demand, with the result that operators around the world risk losing 39% of their customers in the next twelve months. Replacing lost customers is a costly task, hitting operator profitability significantly.
Consequently, it is no surprise that survey results show that nearly 60% of operators want to invest in CEM to improve customer retention, other drivers being boosting efficiency, gaining OPEX savings, and increasing revenue. To help operators achieve these goals, NSN provides a wide Customer Experience Management offering that brings together pre-integrated software and related professional services across the network, IT and the entire customer lifecycle.
What can NSN offer?
Our offering consists of products (our own and best-of-breed third party) and services (including business and process consulting, systems integration, customization and optimization) such as:
CEM on Demand
Manage your customers’ experience through an innovative user-friendly online portal that helps to bridge your organizational silos.
Serve atOnce Device Manager
Find out how to manage your customers’ devices and enable automated configuration and smooth service uptake with Serve atOnce Device Manager.
Serve atOnce Traffica
Analyzing subscriber behavior is the only sure way to understand how your customers are experiencing communications services. You can trust Serve atOnce Traffica to put you in the picture and help you deliver the excellent all-round experience they’re looking for.
NSN is a recognized market leader in Customer Experience Management with a wide portfolio and knowhow across network and IT systems. In our CEM portfolio we have our award-winning CEM on Demand portal for operator customers to see what is happening in their network with a variety of dashboards or content packs. Feeding data into our CEM on Demand portal, we have our Traffica product, which is a unified and pre-integrated management system, serving 160 operator customers to date. Also included is our device management solution where we lead with nearly 19% market share.
Contact us to find out how our CEM products can improve your customer loyalty and profitability