Perfecting the customer experience
The soaring use of smart mobile devices and services forces operators to invest continuously in the speed and capacity of their networks, while developing innovative services to meet consumers’ demands for new, valuable and consistent experiences. Nokia Solutions and Networks is a leader in network solutions, business solutions and services, offering its customers the technology, the people and the market intelligence to do this in a future-proof way.
Nokia Solutions and Networks’ South East Europe region stretches from Portugal to Kazakhstan, from Slovakia to Greece and has a population of 227 million people.
Countries included in this region are: Albania, Armenia, Austria, Azerbaijan, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, FYRoM, Georgia, Greece, Hungary, Israel, Italy, Kazakhstan, Kosovo, Kyrgyzstan, Malta, Montenegro, Portugal, Republic of Moldova, Romania, Serbia, Slovakia, Slovenia, Spain, Switzerland, Tajikistan, Turkey, Turkmenistan and Uzbekistan.
We have close partnerships with more than 260 customers in our region, including some of the biggest names in the industry such as Telefónica, Vodafone, Telecom Italia, Portugal Telecom, Wind Italy, OTE, Cosmote, Telekom Austria, and many more.
Recent projects include:
- The Telekom Austria Group (TAG) will soon deploy high-quality mobile broadband services and network performance systems from NSN. Under a five-year deal, the service provider has selected NSN to replace and modernize its radio networks in Austria, Liechtenstein and Slovenia, and to further deploy 3G services in Serbia and Belarus.
- Vodafone Portugal has selected NSN Service Broker to enable the seamless convergence of legacy services with new data services.
- Telecom Italia’s has selected Nokia Siemens Networks for the modernization of its mobile infrastructure in several Italian regions with 7,000 base stations (BTS) able to offer 4G (LTE) mobile services.
- Vipnet, Croatia’s leading operator, is using NSN’s Customer Care Automation* software to provide its service agents with the information required to resolve customer issues instantly. Service agents are able to find the cause of a service problem and solve it without involving further technical specialists.
- Fastweb has selected NSN to build additional network capacity and to deliver Multiservice IP backbone to meet growing Internet traffic and service quality demands of the operator’s subscribers.
- MIRS in Israel has selected NSN to supply the infrastructure for its new mobile phone network.
- PLUS, a greenfield operator in Albania, has selected NSN to supply the infrastructure and services for its mobile phone network.
Sharp focus on innovation
We have four R & D centers throughout the region, close to our customers, developing innovative solutions that will bring added value to them and their customers. Services remain at the heart of our offering with a large services organization and a Global Network Solutions Center in Portugal for integrated services.