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Quality at Nokia Networks

What does quality mean at Nokia Networks?

For us, quality is simply about putting the customer at the centre of everything we do, not only in technology and services, but also in our behaviours.

We are putting quality into practice every day  through three quality principles that sum up the Nokia Networks way: Customer First, Execution Excellence and I Own Quality.

These principles, along with the aspiration of our talented people to be the best-in-class, are forming the unique foundation of Nokia Networks’ quality DNA.

Nokia Networks is built on solid quality principles

Customer First encourages employees to adopt ‘outside in’ thinking and to focus on the needs of the customer, rather than looking inwards at ourselves. It implies carrying the voice of the customer inside the organization to collaborate across functions. Ensuring that the impact on the customer is understood fully and that we are delivering high quality products, services and solutions to maximize the investments customers are making with us.

Execution Excellence is about doing it right the first time. With this we mean proactive quality through early detection and containment.

I Own Quality means that every Nokia Networks employee takes personal responsibility on a daily basis for their actions and decision making to achieve high quality for our customers.

Join the Nokia Networks quality journey

An important part of the Nokia Networks quality journey is developing a partnering relationship with our customers, jointly working with them to achieve and exceed their expectations – to delight them.

Nokia Networks is determined to achieve the goal of delighting our customers and making quality a key differentiator in the marketplace.